Chiang Rai Achieves ACI Customer Exp Accreditation| Regional gateway

Airports Council International (ACI) World has celebrated its 100th airport – Mae Fah Luang Chiang Rai International Airport in Thailand – being accredited in the Customer Experience Accreditation program.

The program, run in partnership with Amadeus, provides airports with the tools and strategies to take customer experience management to the next level. Participating airports undergo an extensive assessment and training process, which includes stakeholder engagement, employee development and service improvement initiatives. Program accreditation provides an essential framework for airports, service providers and stakeholders to align common goals and cultivate a shared vision of customer experience excellence.

“As Mae Fah Luang Chinag Rai International Airport joins the prestigious list of airports accredited in the ACI World Customer Experience Program, it underlines its position as a global leader in airport management and its commitment to providing passengers with unparalleled service and experiences ” said Luis Felipe de Oliveira, Director General of ACI World.

He was accompanied by Airports of Thailand President Dr. Kijmanawat Kerati, who said: “We are extremely proud of our commitment to creating a customer-centric culture and continuously improving service quality. We strive to put the needs of our passengers first and deliver excellence in every aspect of the passenger experience.”

Image: Mae Fah Luang China Rai International Airport, provided by ACI World